Member FAQs
General Membership QuestionsÂ
How do I login to my Alumni Association account?
To register for a login to the Penn State Alumni Association web site, visit this page and follow the instructions.
You will need your registered email address, which is the address where you receive messages from the Alumni Association. You also will need your 10-digit Alumni Association ID. You can find that number in the footer of email messages from the Alumni Association, and it appears above your name in the address labels of Alumni Association mailings, including the Penn Stater magazine.
You also can sign in using your login for Google, Facebook, Twitter, or several other sites. (Note: you will need your registered email and Alumni Association ID number to login for the first time.)
If you do not have your registered email address or your ID number, please email your full current name, your full name at graduation, and your class year and school to alumni-address@psu.edu or call 1-800-548-LION(5466), select option 2, and one of our customer service representatives will help you.
How do I reset my PSAA web site username and/or password?
You will need to access your profile page to update your username and/or password. Log into your account, then choose either the “My Profile” link in the top navigation menu bar, or click on your first name right below the top navigation to view your profile settings.
Once you’re viewing your profile, choose the “Account Information” section to edit your information.
How can I see my current membership information?
After logging into your account, choose either the “My Profile” top navigation menu bar or your first name right below the top navigation to view your profile settings. Once you’re viewing your profile, choose the membership section to view your current membership information.
How do I update my contact information?
You can change your home address, work address, e-mail address, and other information online by completing our secure record update form. You may also contact our Alumni Records staff directly.
Web: Record Update Form
Phone: 800-548-LION (5466), option 2
Mail: Penn State Alumni Association
Alumni Data Access & Services
Department B
Hintz Family Alumni Center
University Park, PA 16802
I set up to automatically renew my annual membership, how do I see when my credit card will be charged the next time?
Please contact membership@psu.edu to get that date. Our membership team will be able to provide you additional information.
I need my Member ID, where would I find this?
Your member ID appears on the membership card you received when you joined, and also is included in the footer of emails you receive from the Penn State Alumni Association. It is also located on the back of your Penn Stater magazine.
How do I unsubscribe from all or just some of the emails that I receive from the Alumni Association?
After logging into your account, choose either the “My Profile” top navigation menu bar or click on your first name right below the top navigation to view your profile settings. Once you’re viewing your profile, choose the “Subscription Management” section to select which digital messages you want to receive from the Penn State Alumni Association.
Please note that you also may be receiving email from other Penn State offices, such as the academic college you graduated from or one of the University’s business units. Unsubscribing from Alumni Association emails will not affect messages sent from other Penn State offices.
How do I contact the Alumni Association media relations and communications team?
If you have a story idea of other news of interest to alumni, please contact our media relations team by email at AlumniNews@psu.edu.
How do I request a copy of my transcript?
How can I get a copy of my diploma?
You can request a new diploma online.
Member Benefits Questions
What are all of my membership benefits?
In addition to keeping you connected with the University and active in the global community of Penn Staters, membership in the Alumni Associations includes a variety of great benefits. See the complete benefit list.
How do I create an @Alumni.psu.edu email?
Full instructions for setting up your personal Penn State alumni email can be found here. To create your @alumni.psu.edu email, you must be a current member of the Penn State Alumni Association and be able to login to the Association web site. Click here to create your username and password for the Alumni Association web site if you have not already done so.
Will my @psu.edu student email get forwarded to the @alumni.psu.edu email, even after the University removes access to this account (6 months after graduation)?
No, when access to your @psu.edu email ends, email sent to that address will not be forwarded. This is why it is important to keep your alumni record current, and to ensure that you give your contacts updated email information after your graduate.
How do I set up forwarding of my @alumni.psu.edu email to a different address?
You can set up email forwarding for your @alumni.psu.edu address within the G Suite for Education preferences, as detailed here.
How do I reset my @alumni.psu.edu email password?
Because the @alumni.psu.edu email addresses are hosted by G Suite for Education, you must reset your password for that email account through Google. That process is detailed here.
Is the Penn Stater Magazine available online?
The Penn Stater magazine is available online at https://pennstatermag.com. Alumni Association members have full access to all current content as well as back issues of the magazine. Log in to the Penn Stater site using your email address and your 10-digit member ID number. You can find that number in the footer of email messages from the Alumni Association, and it appears above your name in the address labels of Alumni Association mailings, including the Penn Stater magazine.
How do I view the Football Letter online?
You can read the Football Letter online when you are logged in to your Alumni Association account. If you visit that page while signed out, you will be prompted to log in.
How do I access the Alumni Library?
To access the Alumni Library online, enter your last name and your 10 digit Member ID in the appropriate fields of the login form. You can find your Member ID on your Alumni Association membership card, or in the footer of emails you have received from us. If your Member ID is 9 digits, add a 0 in front of the number.
Alumni Directory Questions
How do I use/search the Alumni Directory?
To search the Alumni Directory and use it to reach out to your former classmates, you must be a current member of the Penn State Alumni Association and be able to login to association’s web site. (Click here to create your username and password if haven’t done so already.) Step-by-step directions follow this brief how-to video:
1. Go to directory.alumni.psu.edu and log in, then click the “Search the Alumni Directory” button.
2. Enter “Simple Search” criteria, such as name and class year, in the search form.
At the bottom of the form you can proceed with the simple search, or choose Advanced Search, which includes additional criteria such as degree, campus, college or school, and major.
3. After you press the search button, the directory will return a list of possible matches.
4. Identify the person you’re looking for in the search results and click to open their profile.
If your search isn’t successful, try searching on only the person’s last name. Then choose “Modify Search” to go back and add more information to narrow your results. If you still can’t find the right person, they may have chosen to hide their profile.
5. To contact a person you’ve found, click the “Send an Email” link at the top of their profile. A pop-up window will let you compose a brief email to them. Enter the subject and text of your email in the appropriate spaces, then press send.
Your message and your email address will be sent to the person you wish to connect with. It will be up to the recipient whether they respond or not.
Can I look up other alumni if I am not a member of the Alumni Association?
No. Access to the Alumni Directory is a benefit of membership in the Penn State Alumni Association. However, all Penn State alumni, regardless of membership, are displayed in the Alumni Directory and are able to access their own profile to add information, update current information, and/or add a photo. Log into your Alumni Association account, then select “My Profile” to reach your information.Â
Where does the information on My Personal Profile come from?
Your personal profile information is pulled from Penn State’s official alumni records. To update your Alumni Association biographical record, log into the “My Profile” section and “Edit” your information, email alumni-address@psu.edu, or call 800-548-LION (5466). The new information you submit will be added into the database and will be displayed in the directory within 2-3 days.
What personal information is visible in my profile? How do I control who sees my information?
All alumni, whether they are Association members or not, can update their information and select what displays when someone accesses their profile in the database. Alumni also can opt to keep their entire profile hidden, so it does not appear when the directory is searched. You can select which information appears in your profile when people search for you. You can also set whether your profile appears in directory search results.
Why isn't my updated information appearing in my alumni profile?
Once you input your updated information, please allow seven days for the changes to be merged into the Alumni Directory. However, any “Hide Information” option you select will take effect immediately.
What if I don't want my alumni profile listed in the alumni database?
You can choose to hide your entire profile or specific parts of it. Log into your Alumni Association account and open the “My Profile” page, then choose the “Hide/Unhide Information From View” in your profile link. Please note that these changes will only block information from being displayed on the Alumni Directory and will not permanently delete this information from the official Alumni Records at Penn State.
Why wasn't my photo approved after I uploaded it to My Profile?
If an image is not of you or your family and you were unable to provide proof in writing that you own the copyright of the image, have permission to republish the image on this website, or the image is in the public domain, then the photo will not be approved. In addition, the Penn State Alumni Association reserves the right not to approve or remove any photo that it deems to be inappropriate for the Alumni Directory.
I just purchased my membership online, why can’t I see anyone in the Directory?
Memberships take 2 to 3 business days from purchase to process. Once your membership is processed in our Alumni Database, you will be able to access all benefits.
Why are people's actual email addresses not visible in the Alumni Directory?
This is a security feature to protect each alum from any unwanted use of their email address. One alum can still reach out and contact any other alum, but it is then up to the alum being contacted to reconnect and share his or her email address for any further contact.